FAQ

Shipping

How long will it take to receive my order?

Open tab

We make everything from scratch for your order. Once your order is received it takes us roughly 48 hours to process your order. After your order has been processed it can take anywhere from 1 - 7 business days depending on the shipping method you choose at the check out. 

Do you ship internationally?

Open tab

At the moment we only ship within Canada. We hope to expand our shipping options in the near future. 

What shipping carriers do you use?

Open tab

We use UPS and Purolator primarily. 

Can I ship to multiple addresses?

Open tab

We would be happy to help you ship to multiple addresses! Please contact us and we will set this up for you. 

Do you ship during the summer?

Open tab

Unfortunately during the warm weather months we are unable to ship any products that might melt. Please be sure to get your order in early :) 

General

Are all your products handmade?

Open tab

Yes! All of our products are lovingly handmade in Burlington, Ontario.

What is the shelf life of your products?

Open tab

The shelf lie of our product varies.

- Crunch: 6 months

- Toffee: 6 months

- Shortbread: 2 months

- Molded Chocolate: 6 months

- Chocolate Candy: 3 months

We recommend you keep your chocolate in a cool and dark space. 

Where can I find your products?

Open tab

You can find our products at our retail store front at 3530 Mainway Drive, Burlington, Ontario. 


You can also visit us a the many craft shows we attend. You can find a list of our upcoming shows here. 

Can I customize your product?

Open tab

Yes! We are happy to work with you for personalization and custom options to suit your needs. Please contact us for more details. 

Do you offer volume discounts?

Open tab

Yes! Volume discounts are available for large orders. Please contact us for details.

Do you offer a wholesale program?

Open tab

Yes! We offer wholesale pricing for some of our products. Please fill out our wholesale inquiry form for more information.

Returns

Can I return my product?

Open tab

We do not offer returns on our products. If you have any concerns surrounding your products please contact us

Can I cancel my order?

Open tab

We start preparing your order as soon as possible. If you wish to cancel your order please contact us within two hours of placing your order.

Ingredients

Where can I find ingredient information on your products?

Open tab

To find a complete ingredient list for all our products please contact us.

Are your products allergen-friendly?

Open tab

 Our products are made in a facility that contains WHEAT, EGG, MILK, TREE NUTS (ALMONDS, PECANS) MILK, AND SOY. Our products may contain PEANUTS AND/OR OTHER TREE NUTS.

Please read our ingredient labels closely for more information. 

Do you offer vegan products?

Open tab

Yes! We offer a line of vegan products including our Cacao Clusters, Strawberry Bars, Passion Fruit Bars, Dark Chocolate Bars, Gianduja Bars and many more! 

Do you offer sugar-free chocolate

Open tab
```jsx ```
Close (esc)

Holiday Hours

Happy Holidays! Thank you for all your support over the holiday season. We truly hope you have enjoyed all your treats.

We are taking a little break to re-energize and spend time with family.

We will re-open on January 11, 2024.

We wish you much health and happiness in 2024!

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now